In a world that revolves around software technology, marketing has quickly evolved in just a matter of a few years. Thanks to the internet, marketing has never been more accessible and more affordable than it is right now. It allows marketers to target a specific market with a specific marketing campaign far more frequently and with a much broader reach.
However, ironically, the digital age flexibility has actually made some marketers more ineffective because potential customers become irritated by messages that are not relevant or that arrive too often, customers become confused with messages that conflict, and a failure to connect to an audience that has had too much exposure.
CRM has added a new strength to the online marketing world because marketers have those challenges addressed. CRM is far more than just software that manages your customers contact information and call notes. Previous versions of CRM software were able to help sales people and marketers focus marketing activities because it allowed for data mining. Today’s CRM software is proactive. Rather than trying to understand the data that’s been entered, today’s CRM is able to create, correlate, and display information visually to help you identify sales opportunities and patterns.
CRM can help you identify your target audience and the product, create your target list, decide what your message will be and then distribute it, via the medium you decide to use. You could opt for delivery via website, mail out, email, phone, etc. You can automate the scheduling. Then you can capture inquiries and replies from your marketing campaign, route them to the correct department or sales staff and track the sales progress in the pipeline. The sale is then recorded and the ROI on the campaign can be determined. You determine your budget and make an ROI forecast for your campaign.
CRM can even help you to determine when the best time is to contact your customer, what kinds of messages get the best response, what new products/services your R&D should be focusing on and even whether your customer is serious about buying or just shopping and comparing.
CRM can do all of this because it can easily be integrated with external mail services, etc. that allow you to create lists that target a specific audience and then import it into your software or in many cases the CRM has these features built in so you can create campaigns and they emails have code embedded into them that ensures the interaction that occurs between you and the person receiving the message to be captured in your CRM database. There’s no longer a need to cut and paste.
Today’s CRM is not a passive tool. It can give you a full 360-degree look at your customer. These systems can be strategic and tactical with powerful support to make decisions. Capitalize what your CRM software has to offer.
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